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Returns & Refunds Policy – Area 51

Last updated: November 8, 2026

At Area 51, we want you (and your cat) to be completely satisfied with your Area 51 UFO resin lamp. If you're not happy with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy starting from the date your order is delivered.

If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order by contacting us at ufoadventcalendar@outlook.com.

To qualify for a return:

  • The product must be returned without physical damage, breakage, or unauthorized modifications.
  • The product may have been opened and tested.
  • All original accessories and essential components (including the LED base and power cable) must be included.
  • The product must be securely packaged to prevent damage during return shipping.

Return shipping costs are the responsibility of the customer, except where otherwise required by applicable law.

Please contact us before sending your return so we can provide the appropriate return instructions and address.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at ufoadventcalendar@outlook.com, preferably within 7 days of delivery.

Please include your order number and photos or videos showing the issue.

After reviewing your case, we may offer:

  • A free replacement.
  • A full refund.

For defective or incorrect products, we will cover return shipping costs where required by applicable law.

Refund Processing

Refunds will be processed after we receive and inspect the returned product, subject to applicable consumer protection laws.

Once your return arrives, we will check that the product has not been physically damaged or improperly modified.

If your return is approved, we will issue your refund to the original payment method within 5 business days of inspection.

Your bank or payment provider may require additional time to make the funds available.

Non-Returnable Items

For voluntary returns under our 30-day policy, we may decline returns of products that:

  • Have been broken or physically damaged by the customer.
  • Have been intentionally modified or altered.
  • Are missing essential components or accessories.

Normal testing of the product does not automatically make it ineligible for return.

These conditions do not limit any mandatory consumer rights, including remedies for defective products.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not already been processed or shipped.

To request a cancellation, please contact ufoadventcalendar@outlook.com as soon as possible.

If your order has already shipped, you may request a return after delivery under this policy.

How to Request a Return

  • Email ufoadventcalendar@outlook.com with your order number.
  • Receive our return instructions and shipping address.
  • Securely package the product with its accessories.
  • Ship the product back using a trackable shipping service.
  • Once we receive and inspect the product, we will process your refund if the return meets our conditions.

Contact Us

  • Store: Area 51
  • Business Owner: Álvaro García
  • Email: ufoadventcalendar@outlook.com

If you have any questions about returns or refunds, we're happy to help!

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